Individual Cancellation Policy
Payment or a credit card on file is required to guarantee your reservation. If your party, or any individual in your party, cancels outside of 24 hours of your scheduled trip, you will receive a full refund. Cancellations within 24 hours of your scheduled trip time are subject to a 50% charge. No refunds will be given for no-shows or cancellations inside of the forty-five (45) minute arrival window.
We understand plans change. Defiance will do its best to accommodate re-booking requests. There is no additional charge for requests made at least 24 hours prior to your scheduled trip. For requests made within 24 hours, a $10/person rebooking fee will be applied to the original reservation. All rebooking requests are subject to availability.
Group Cancellation Policy
Any party receiving a group discount is subject to a 48-hour cancellation policy. If your group or any individual in your group cancels outside of 48 hours of your scheduled trip, a $10.00 per person processing fee will be assessed. No refunds will be given for no-shows or cancellations within 48 hours of your scheduled trip.
Remember to choose a trip that suits your entire group’s needs and abilities. Our staff is happy to answer questions that may help you determine an appropriate experience for your group.
Weather is not a cause for cancellation, trips run rain or shine.